At Donna Donaght Skincare LTD, we strive to process and dispatch all orders as quickly as possible.

• Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Time: Estimated delivery times vary based on your location and chosen shipping method at checkout.
• Shipping Costs: Costs are calculated at checkout and depend on your location and order size.
• Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).

If you experience any issues with your delivery, please contact our customer service team at [insert contact email/phone].

Returns & Exchanges

At Donna Donaght Skincare LTD, we are committed to providing high-quality skincare products. However, we understand that sometimes returns or exchanges may be necessary.

Returns Policy

• We only accept returns on unopened and unused products in their original packaging.
• Returns must be requested within 14 days of receiving your order.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

To initiate a return, please contact our customer service team at [insert contact email/phone] with your order details.

Exchanges

If you receive a product that is not operating correctly, we will be happy to exchange it for a new one.

• Exchanges must be requested within 30 days of receiving the product.
• Proof of purchase and details of the issue must be provided.
• If necessary, we may request the faulty item to be returned before issuing a replacement.

Please note that we do not offer refunds for used or opened products due to hygiene and safety reasons.

For any further inquiries regarding delivery or returns, feel free to contact us at [insert contact details].

Thank you for shopping with Donna Donaght Skincare LTD!